Refund policy
If something is not right, we will make it right. You have 30 days from delivery to return any product, provided the product is unopened and unused.
How to return something
Email hello@satie.co.za with your order number and a short note about why the product is coming back. We will arrange an Aramex collection on a day that suits you. Keep the product in its original packaging where possible.
Refunds
Once your return reaches us and has been checked, we refund to your original payment method within 5 working days. Your bank may take a further 3–10 working days to show the money in your account. We refund the price you paid for the product. Delivery charges are refunded only where the return is our error.
Exchanges
Tell us what you would like instead and we will ship it as soon as your return is scanned by Aramex. If there is a price difference, we will invoice or refund it.
Faulty, damaged or incorrect items
If a product arrives damaged, faulty, or is not what you ordered, email us within 48 hours of delivery with a photograph. We will replace it or refund you in full, including delivery, and we cover the cost of the return. This is in addition to your rights under the Consumer Protection Act 68 of 2008.
Your right to cancel
Under section 44 of the Electronic Communications and Transactions Act 25 of 2002, you may cancel an online order without reason and without penalty within 7 days of delivery, and receive a refund of the purchase price. We will fully cover the cost for returning a product. Our 30-day policy above is offered in addition to this right, not instead of it.
What we cannot take back
- Used and / or opened products.
- Products returned more than 30 days after delivery.
- Products damaged by misuse rather than by a fault in the product.
Questions
Email hello@satie.co.za. We reply within one working day, Monday to Friday.