Shipping policy
We deliver nationwide across South Africa with Aramex. Everything below applies to orders placed on satie.co.za.
How your order reaches you
We do not sit on months of stock. Every order is placed with our supplier on the day it comes in, which is why what reaches you is fresh and sealed rather than shelf-worn, and it is also why we ask for a little patience. Here is the whole journey, start to finish.
- Your order is placed — same day. Orders received before 12:00 on a working day are placed that same day. Orders received after 12:00, or over a weekend or public holiday, go in on the next working day. Your confirmation email arrives straight away.
- Your items travel to our warehouse. This is the longest leg of the journey and the reason for the wait. Nothing moves on to you until it has physically reached us and been checked to meet our quality standards.
- We dispatch the day it lands. The moment your items arrive, they are checked, packed by hand and handed to Aramex the same day. A tracking number is emailed to you as your parcel leaves us.
- Aramex brings it to your door — 1 to 3 working days. Once dispatched, your parcel is with Aramex for one to two working days. Remote farm and rural routes can occasionally take a day longer.
In total, expect your order 2 to 5 working days after you place it. We would rather give you an honest window than a hopeful one, and if anything runs behind you will hear it from us before you have to ask.
Tracking your parcel
Every order ships with tracking. The link is emailed to you the moment your parcel is dispatched, so from that point you can follow it all the way to your door. If your tracking has not updated for two working days, send us your order number and we will chase Aramex on your behalf. That part is not your job.
Delivery cost
Delivery is complimentary on orders over R750. Below that, a flat courier fee is calculated at checkout, so you always see it before you pay. We deliver to any street address in South Africa, home or work. We do not deliver to PO boxes.
Your address
Please check your delivery address before completing checkout. We cannot change an address once a parcel has been collected by Aramex. If a parcel comes back to us because the address was incorrect or nobody was available to receive it, we will contact you to arrange redelivery, for which a second courier fee applies.
If something takes longer
The 2 to 5 working day window covers ordinary conditions. Load shedding, courier backlogs and the December period can add time to any leg of the journey. When that happens we will tell you what we know rather than leave you watching a tracking page.
Damaged parcels
If your parcel arrives damaged, photograph it before opening and email hello@satie.co.za within 48 hours of delivery. Send us the photographs and your order number and we will put it right.
International orders
We currently ship within South Africa only.
Questions
Email hello@satie.co.za or use the contact form. We reply within one working day, Monday to Friday, 09:00–17:00 SAST.